David A. Black

5100 NW Loop 410 Apt. 4401 San Antonio, TX 78229

black.david84@yahoo.com

(210)425-5846

 

OBJECTIVE

 

To obtain a position with where utilizing my education, knowledge and special skills in Information and Network Security can improve efficiency, enhance profitability, and contribute better security aspects with your company.

 

SKILLS & QUALIFICATIONS

 

·  A.A.S. in Cyber Security

·  CompTIA A+ Ce Certification

·  CompTIA Security+ Ce Certification

·  Proficient in Windows XP, 7, 8

·  Customer Service Experience

 

 

EDUCATION

 

Career Point College - San Antonio, Texas

A.A.S. in Cyber Security Specialist 2014

CompTIA A+ Ce Certification November 2013

CompTIA Security+ Ce Certification December 2014

 

 

Judson ISD - San Antonio, Texas

Diploma 2004

 

OCCUPATION HISTORY

 

S.A. Stock Show & Rodeo – San Antonio, TX

IT Technician

December 2015 – March 2016

 

·  Physical installation of desktop and laptop computers on fair grounds.

·  Printer and PC troubleshooting.

·  CAT5e cable management and installation.

·  Configure and installation of Access Points.

 

 

GDC Technics – San Antonio, TX

IT Helpdesk Technician I

June 2015 – December 2015

·  Technical support over telephone, email, and remote sessions for PC, laptop printer, and email issues.

·  Set up Shortel Communication VOIP Phones.

·  Installation and maintenance of computer hardware and software.

·  Proficient in Dame Ware Remote Software.

·  Proficient in Spiceworks ticketing system.

 

Defense Health Agency – Ft. Sam Houston, Texas

Enterprise Service Help Desk - Tier I

December 2014 – March 2015

·  Technical support over telephone, email, and remote sessions for PC, laptop, printer, and email issues.

·  Configured and installed office 2007 and 2010 on remote desktop PC and Laptop.

·  Proficient in Remedy Ticketing System.

·  DOD security clearance.

 

 

Career Point College – San Antonio, Texas

Network Support Technician

March 2014 – October 2014

·  Technical support for PC, laptop, printer, and e-mail issues.

·  Configure and install Office 2007, 2010, and 2013 for student issued laptops.

·  Create and manage credentials for faculty and staff on Active Directory.

 

 

Buffalo Americas – San Antonio, Texas

Tier I Support Specialist

September 2013 – March 2014

·  Technical support over telephone, e-mail, and remote sessions.

·  Troubleshoot multiple products including Routers and Network Storage Devices.

·  Process warranty inquiries and replacement invoices.

 

 

United States Army - Fort Gordon, Georgia

Network Switching Systems Operator-Maintainer

January 2004 - November 2004

·  Trained to supervise, install, operate, and perform systems maintenance on large and small electronic switches; system control centers; node management facilities; associated multiplexing and combat net radio interface (CNRI) equipment; short range line of sight radio systems; communications security (COMSEC) devices; and other equipment associated with network switching operations.

·  Secret Clearance during time served.

 

 

www.linkedin.com/pub/david-black/b3/520/836